4 IMPORTANT QUESTIONS TO ASK BEFORE SELECTING A WINDOW FILM INSTALLER
WHY THE QUALITY OF THE COMPANY IS AS IMPORTANT AS THE QUALITY OF THE PRODUCT
1: How long have you been in business on the Gold Coast?
Professional window tinting workshops prosper despite local competition by offering outstanding customer service and top quality products that represent good value for money. We always suggest that you find a window tinting professional that has been in business for 10yrs or more with a proven track record for quality work and good customer service. This shows a stable and reliable based business that will still be there years down the road if for some reason a warranty issue may arise. It also means you should be able to get plenty of first hand feedback from locals about the quality of that installers workmanship.
2: What brand of films do you use, and what warranty do they offer?
They should carry complete lines of window film from one or multiple manufacturers. Beware of companies that only carry one or two films, and sells them aggressively. They may have acquired this film on sale, and may not be thinking of your unique requirements and concerns. Some lesser known window film manufacturers may offer wholesale pricing that is far cheaper than its competitors, promoting their products based on “potential profit margins” instead of actual performance data or warranty inclusions. Ultimately, this only benefits them, not you.
The warranty on your window tinting varies depending on the film you choose. Ultratint recommends that you install only quality window films from reputable manufacturers that are backed with lifetime warranties which cover adhesive failure (bubbling, peeling) and colour stability (fading, turning purple) as well as the cost of any labour component involved in its replacement. Many films will not guarantee against colour change and fading. We strongly recommended that you choose one that does.
For the warranty to take effect, remember to get only street legal window tinting for your car. Illegal window tinting can sometimes nullify some manufacturer’s warranties as the manufacturer will sometimes specify to the installer that any tinting installed contrary to state laws will not be covered. When you purchase your window tinting film, be sure sure you get a manufacturer’s warranty card from the installer with the your details as the owner, the vehicle details, the date of installation, the type of film used on each window, and the total cost of installation as well as a tax invoice as proof of purchase. The warranty will clearly state whether or not you are covered. This protects you and your warranty from falling through the ‘loopholes’ imposed by some manufacturing companies.
3: Are they current members of the Window Film Association of Aust & NZ?
This is a member organisation of the international body (IWFA) governing the quality of manufacture and application of solar, safety, security and decorative window tinting films. The WFAANZ has issued a code of ethics that members are encouraged to follow and has set minimum standards for quality of installation. You can read the code of ethics at the bottom of this page. For more information about WFAANZ, visit www.wfaanz.org.au
4: Can I visit your workshop? Can you show me a sample of your work?
It’s very easy for a window tinting technician to sound like the best choice on the phone, but 15 minutes on-site should tell you all you need to know.
Professionals in the industry pay close attention to customer service. They should be happy and willing to spend the time to talk to you and explain how their workshop operates, and point out some of the features of their operation that benefit you as the customer in the end. Remember, if they don’t spend time with you now, will they spend time with you when something goes wrong with your tint job down the road?
A quality window tinting company’s work area should be indoors and clean. Their tools and window films are organised in a professional manner. If the tint shop is wide open to wind or breeze, this is an absolute negative since it is critical to remove all dust and dirt from the windows before applying the film. Ask to see where your car will be tinted. If they ask you to park it on the grass so they can tint it in a shed out the back, grab your car keys and run! These same factors about controlled workshop conditions also relate to the down side of “We come to you” mobile window tinting operators.
Ask to meet the technician or installer. (the actual person who will be applying the film to your car) Do they seem professional, and appear to be the calibre of person you’d like to have working on your car? Asking to meet the person who will apply the window tinting film gives you the opportunity to gain peace of mind about how your vehicle will be respected during it’s time with the installer. And don’t be shy to ask the installer for his or her personal assurance that the installation will be of the highest quality!!
….. and lastly,
After you have selected your preferred installer, remember to always make an appointment with the them before you present your car for installation. Even if they say “drop-ins accepted” or “bring it over any time”, you want your installer to be calm and prepared for you when you arrive. Window tinting (when done properly) may take a couple hours to half a day, so either arrange a ride with a friend or go to a nearby coffee shop with a good book, and enjoy a little down time while you car is pampered.